Refund is restricted to overpayment or redundant payment caused by technical related glitch during the payment process. If in case of refund, the Product/service that you purchased may be cancelled, and such cancellation takes effect within the next 24 – 48 hours through original method of payment. In the event that your account is found involved in any fraudulent transaction(s), we reserve the right at our sole discretion to temporarily suspend your Account. Nonetheless, should you face technical problems and need assistance, please contact our support team at: reservation@gununglambakresort.com.my or “Contact Us” section.